Our Requirements and Expectations
1. It is our expectation that separated parents work together respectfully and cooperatively regarding the care of their child.
2. It is the parents’ obligation to provide us a copy of any relevant legal documents or court order prior to therapy commencement.
3. Either parent or legal guardian can:
schedule an appointment with their child
be present at their appointment
and/or request a copy of the child’s reports or treatment notes
UNLESS there is a court order restricting their involvement in their child’s care. If this is the case, please ensure you provide these court orders at your first visit to the clinic.
4. If an appointment is made by one parent, it is the responsibility of this parent to inform the other parent, invite them to attend, and/or provide feedback to them.
5. Assessment reports will be sent to the parent(s) who attended the assessment appointment as standard. If only one parent attends, it is their responsibility to forward the report to the other parent.
6. We do not have the capacity to provide separate intakes or feedback appointments for each parent but welcome both parents to attend appointments and will provide copies of correspondence to each parent if specifically requested.
7. Leapfrog Therapy will not accept part payment of therapy invoices. If there is legal agreement that requires one parent to pay all or part of the treatment costs, one parent will need to provide credit card details and seek reimbursement directly from the other parent.
8. Where there is significant conflict between separated parents, we reserve the right to request court orders, obtain signed consent from both parents prior to any service provision, or limit our services until the dispute has been resolved. If necessary, we may discharge a family from services if the conflict is disruptive to the clinic or impedes the care of the child.
9. We do not take referrals where the purpose of the assessment is to generate information for legal decision making around custody issues of parental separation.